Refund policy

At Russ+Friends, we take pride in providing our customers ingredients and craftsmanship that go into our products.

To maintain the quality of our products and ensure the health and safety of pets, we do not offer refunds, exchanges or returns on any dog treats purchased from Russ+Friends.

We are not responsible for delays, damage, or loss that may occur during shipping. If you encounter any issues with the delivery of your order, please contact the shipping carrier directly to resolve the matter.

Exceptions

In a rare event where you have received a product that is damaged or defective, please contact us within 3 days of receiving your order – we’ll work with your to find a resolution.

In the rare event that you receive the wrong item(s) in your order, please contact us within 7 days of receiving your order, and we will arrange for the correct item(s) to be shipped to you.

Cancellation policy

We do not accept order cancellations once an order has been processed and shipped. Please review your order carefully before completing your purchase.

If you have any questions or concerns regarding your order or our products, please don't hesitate to contact our customer support team (which is really just Russ & Caleb) at russplusfriends(at)gmail.com.

By making a purchase from Russ+Friends you acknowledge and agree to abide by this refund policy.

We appreciate your business and look forward to serving you and your furry friends with our delicious dog treats.

Love,

Russ and Caleb